Carefree Elegance - luxury stain resistant carpet

Warranty






Carefree Elegance carpets come with a FREE 10 year warranty.

To register your Warranty please visit: www.RegencyCarefree.co.uk for more details.

Ten Year Stain and Wear Warranty
Regency Carpets are so confident of the high quality of this carpet that we guarantee it against permanent staining and against wear in normal domestic use for a period of ten years from the date of purchase providing it is fitted onto the appropriate new underlay by a competent fitter in accordance with the requirements of BS 5325. This warranty applies to carpets fitted in the UK and Ireland only.

Staining:
If within ten years of purchase your carpet becomes permanently stained as a result of an accidental spillage or soiling (with the exception of oil based paints) a replacement carpet will be provided by Regency Carpets without charge.
For every full year since the date of purchase a deduction of one tenth of the value of the carpet will be made (eg after five years you will be expected to contribute 50% of the replacement price).
In order to verify the claim the stain must have been treated by a reputable professional cleaning company that is a member of the National Carpet Cleaner’s Association (NCCA) at your expense without success and we may also wish to inspect the carpet or have it inspected. If we can successfully clean the carpet you will be expected to pay for the cleaning costs. This warranty covers normal domestic spillages but does not include oil based paints. The replacement does not include the fitting costs which will be paid by you.

Wear:
If within ten years of the date of purchase the pile of your carpet in any area wears down to the backing as a result of normal domestic use the manufacturer will supply a replacement carpet without charge. For every full year since the date of purchase a deduction of one tenth of the value of the carpet will be made (eg after five years you will be expected to contribute 50% of the replacement price).
The replacement does not include the fitting costs which will be paid by you.

This warranty does not cover appearance change, flattening and matting, fading, damage or wear due to abuse, misuse or poor maintenance. The warranty applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the warranty or to underlay or other items which may have been affected. This warranty is for the original purchaser only and is not transferable.

PLEASE RETAIN YOUR SALES ORDER TO IDENTIFY YOUR PURCHASE IN THE UNLIKELY EVENT OF NEEDING TO CLAIM UNDER THE WARRANTY.
To make a claim please contact the store where you made your original purchase.
Alternatively, please contact: warrantyclaim@regencycarefree.co.uk

This warranty is in addition to, and does not affect your statutory rights